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| Wraparound cover art for EVERY SKY A STRANGER by the talented Chris Howard |
Every Sky a Stranger is my 10th novel. So I've been around the block a bit with being my own publisher. To the tune of 10 novels, 2 anthologies, and 1 short story collection. That's 13 ebooks and 12 paperbacks. (The short story collection is ebook only). That doesn't count the numerous books I've helped other writers format for publication.
So when I tell you I know how to do this, I know how to do this. Including formatting for paperback editions to both Amazon kdp and IngramSpark.
Over 2 weeks ago, I uploaded a revised cover file for the paperback edition of Every Sky, as the first iteration didn't go far enough into the bleed area. No problem. Amazon's timeframe to review is within 72 hours. Over a week went by and the files were still locked "in review".
The Support Runaround
On Sept 21st I initiated a support chat. It got escalated (whatever that really means). I received no reply to my request for updates over the next several days.
On Sept 23rd, I requested a call back & actually spoke to someone. They had no idea why the book was still in review. (Remember - I've done this for 9 other novels & 2 anthologies, PLUS the cover & interior was approved at IngramSpark, so I know it's not a problem with the files.)
Apparently my earlier support chat was closed because the team it was sent to didn't know how to fix the problem. Not that they told me or anything.
So this agent created a new ticket with a new case number.
According to Amazon, I'm supposed to update to the final files by 9/25 for a 9/29 pub date.
Guess how confident I am that this will get fixed?
Shouting into the Void
So, overnight I received an email that the cover image needed to be extended past the bleed lines.
Great, right? Specific information.
Except it's the *same* email I got over 2 weeks ago after which we made those changes & reuploaded the cover that got stuck in review for 2 weeks.
The same cover that was accepted/approved at IngramSpark.
Then I went to my kdp back end to see the paperback was magically out of review and ready to publish. Yay? However they needed to push the publication date further out. Because of their delay. Not optimal.
I did a second support call to figure out which it was: yes I could publish/no the cover isn't okay.
Hey, it's Schrödinger's paperback.
Support guy said the ticket is still being worked on and that I can't publish until I hear back.
Okay... But if the book is out of review, the ticket is moot. Right?
Apparently not. And according to the support person, either I'll have to publish in October or I'll be able to have the book live for 9/29.
Definitely Schrödinger's paperback.
Just for kicks and giggles, I went to the KDP message center where there is a helpful transcript of my support call. And it's status is RESOLVED.
Um. No?
Amount of faith I have in Amazon kdp? ZERO PERCENT.
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